I have been a customer since April of 2016. I have been a member of the K1600 Forum for several years and the folks on that Forum share horror stories about some of the BMW dealerships out there. BMW Motorcycles of Grand Rapids has always treated me with exemplary service whether I am buying parts or getting my bike serviced. I am a fussy customer that expects superior performance and the staff at BMW Motorcycles of Grand Rapids always exceeds my expectations! The Parts and Service department has earned my respect and the shop rates 7 stars out of a 5-star format. Thank you for holding yourselves to these high standards.

Once again BMWM of GR Service department was great! Steve and his crew do a great job. They communicate clearly. They are very friendly and sincere. They help us riders to keep our bikes in shape to keep riding. I brought my 2002 1150 GSA in for the 24k maintenance and they found additional concerns, explained the details and fixed them at my request.

It's great to have a shop that I can trust!!Thank you so much, once again!

-pb

My husband and I are returning to motorcycling now that he has retired. I am trying to find gear and have had difficulty finding a suitable helmet. Alex Foster helped us when we came in several weeks ago. She was wonderful!! Friendly, knowledgeable, accessible without being pushy. She recommended a helmet that fit well and was comfortable; and we ultimately purchased it. I'd give her 10 stars for her excellent customer service!

Ive been aware of the dealership for years but being 185 miles away, just never had the opportunity to visit. What a pleasant surprise! The shop was larger than expected and well stocked with new inventory, apparel and accessories. I was greeted by Charlie the salesman right away and spent some time going over the latest models with him. Brandon in Parts was very helpful with my accessory purchase, even printing installation instructions before I had a chance to ask. Overall, a great experience! I would highly recommend BMWMCGR.

I bought a used Yamaha SCR950 from your dealership 9-3-21. I worked with Max who was tremendous! He was knowledgeable quick and a pleasure to do business with. I would recommend Max and your dealership to anyone looking for a Motorcycle. Thank you for a great experience and a great bike. Max I hope your trip to UP over the holiday weekend was also great.

Thank you again

Matthew Brick

Great team delivering a wonderful dealer experience. Even as a newbie, I could tell I was dealing with experiences riders and not just sales reps. Overall, they made it clear that my time was valuable, my questions were valid, and did all they could to see me get a solid start on my 2 wheel journey.I first visited to check out a used bike and try on helmets. It was refreshing to have someone shortly ask if I needed help or had questions compared to the other dealers I'd visited. All my questions on helmets were answered and then some, learning all I could want to know about getting that proper helmet fit. They showed me the bike I came to see, and had answers for all my questions about it, all well not trying to upsell me to some fancy new BMW. Who needs that when I can't even grocery shop without people trying to sell me a new TV package.The buying process was smooth and accommodating to my schedule. Made some time to have the bike checked out and test ridden, and closed on the deal with everything I asked clearly explained. They delivered it right to my driveway within a week without a fee, which was greatly appreciated considering I'd only done the parking lot course at that time. The parts crew was every bit as helpful as well. They listened to my priorities and showed me all the options they had, cheap and not so much, and even went after hours to get me set up for safe riding. Sure, I could probably have saved a bit by piecing stuff together off internet sales, but the convenience and quality of in-person service is worth it.Thanks guys

Absolutely epic customer service!!!On Saturday evening, May 22nd, while scouring the internet for a very specific item, I stumbled upon an EBay auction for a "New w/tags, women's Olympia Airglide 5 armored jacket" available with "free shipping"!This is the specific, discontinued, item that I had been searching for....I reached out to the seller, BMW Motorcycles of Grand Rapids, to see if it would be possible to purchase the jacket, and then have the item shipped 2nd Day Air (at my additional expense) as the Mrs and I have a 2000 mile motorcycle adventure coming up - leaving in 4 days.Brandon got right back to me, and said that they would be happy to accommodate my request - and only at an additional $20 shipping.I just wanted to let everyone know that we received the Olympia Airglide 5 women's XXL jacket today - it's absolutely perfect, fits the Mrs. as though it was tailored for her - and I wanted to post a public THANK YOU!!! to Brandon and the staff at BMW Motorcycles of Grand Rapids for getting it to us just in time for our road trip tomorrow :)Absolutely phenomenal customer service is harder and harder to find these days....but this is a glowing example. I can't thank them enough, and highly recommend them for your motorcycle and moto-gear needs!!Tom Dockery

Andrea did a great job for me. I felt like my business was important to her and the store. I would recommend this dealership to anyone looking for a bike.

Bought a K1200GT back in 2010. The service has just been outstanding. Always attentive, they listen and then take care of business. I came in on a Saturday once with some pretty bad tires. Thought I'd just leave the bike and pick up the next week. Nope, they had an opening in the schedule and managed to take care of everything that afternoon. I bought the 2018 R1200GS this week and was happy to be a return customer. I wouldn't hesitate to recommend these folks and this store to friends and family. Great job, Blaine.

After demo riding an R nine T Pure, I fell in love.

Being more sport oriented, I wanted a hands forward bike. Blane showed me the R nine T Racer.

That was the bike for me. I made the purchase and drove down to Grand Rapids to ride my new bike home.

1200 miles now and I still love it!

Thanks Blane and crew!

When something good happens it should be shared. Last week I made an appointment to have the K Bike looked over and have the 12k check done and quoted a price.So, yesterday I was at the dealer and the bike was in the service bay within 15 minutes. I had no problem waiting because there was a very nice couple from Brazil getting an estimate on replacement parts from Nick. It was a long list because they had ridden here from Brazil and have been tooling around the USA for the past 56 days it was fun talking to them about their adventures. They were getting ready to ride back home to Brazil...WOW...that is an Iron-butt ride for sure!!So, when it was my turn we filled out the service estimate and it was on the lift. The job was done on time, for the quoted cost I even changed my mind and had them change the oil and filter that I had bought from them and was going to do myself but ran out of time, so they did it for me.Thanks to Nick for doing what you said you would and to Matt for a great mechanical check-up and feedback and Steve for doing the preliminary stuff while Nick was busy. i would hesitate to recommend you guys and have the next service done in your shop. OH, Andrea even put the Dainish MoToGP race on TV for us to watch. Thankx All. !!!

I have done business with BMW Grand Rapids for about 10 years. I have always found them to be honest, helpful, sincerely interested in my needs as both a buyer & seller of my bikes. They have always gone above & beyond in every department.

Nice crew and great service as you would expect at any BMW dealership worldwide.These guys fitted me in at super shirt notice for a tire change.Thanks to then I am back on the road again doing The Four Corners ride, Seattle to Maine, Key West and up the West Coast.

What a great purchasing experience on my new R1200 GSA and dealing with Andrea in sales . Although they are quite a distance from me , they went the extra mile and I did not even have to leave the house ! The entire deal was handled via emails and Steve delivered the machine today . He gave us a complete and thorough explanation of all the operational features of the bike , completing a seamlessly and satisfying purchase of another BMW motorcycle ...Thanks to all and the bike now has 45 miles on it !

Very good sales staff. Knowledgeable, patient, helpful and caring. I had a great experience buying my first bmw motorcycle. Thank you!

Great dealer, but they are closed Sept 2, 2017 for an extended holiday weekend. I guess my wallet is safer!

Look no further for your motorcycle!! You will not be disappointed.

One of the nicest dealerships I ever been to. Susan was a great help and had everything ready. Explained all the ins and outs. I could not be happier with my decision in getting a BMW and the dealer I chose. Props to their great service.

Just wanted to say thank you for such a friendly place and Andrea Chappell was very helpful and very well informed on the bike I was looking for and making sure I was fitted to the bike.thanks to all the staff for help on equipment and accessories

Amazing product.......vering good bagger and cross over bikes, Top nontch service

Great people there! Your always treated like family! One of the last dealerships around that has not turned into a used car dealership.

The mechanics are awesome! Awesome service! All the gear you will ever need. Oh yea the bikes are awesome too! Take one for a ride and you will know what I mean!

Andrea and Steve went out of their way to put my butt in the saddle of an S 1000 XR. Fantastic bike and customer service.

And open a Dealership In the U.P!

James Kirk

I have purchased 2 motorcycles from BMW Grand Rapids, and had both serviced by them, always friendly to me. Blaine, Andrea and the rest of the crew have always been great to me and get things done. Recommend them highly.

Super friendly service. Andrea was great to work with and made purchasing a great experience. Thank you!

Bought 2 bikes and gear over the years from Blane. Also had emergency tire service performed while on a ride from Copper Harbor to Grand Rapids. All good experiences

Have had great experiences - I live on the east side of the state but it is worth the ride across the state!

Had a great visit last weekend and am looking forward to many more. Knowledgable friendly staff. Great selection.

Best parts department I have ever worked with! Thanks!